Skip to main content

​
Customer Requirements

Each customer has specific requirements for labels, packing, and documentation. Using incorrect specifications can result in shipment rejections, chargebacks, or delays.
Always check the customer-specific guide before preparing a shipment. Requirements differ significantly between customers.

​
Quick Comparison

​
Why Requirements Differ

​
Before Preparing Shipments

1

Identify the customer

Check the production order or shipment
2

Open customer guide

Use links below to access specifications
3

Verify label templates

Download and use correct templates
4

Check packing rules

Review weight limits and sorting requirements
5

Prepare documents

Generate required documents per customer specs

​
Customer Guides

Boohoo

Boohoo Group requirements including PLT, Nasty Gal, Karen Millen

Generic / Other

Standard requirements when no specific guide exists

​
Common Rejection Reasons

​
Label Templates

Templates are available on each customer page. Always use the latest version.
The system can auto-generate labels for most customers. Templates are for reference or manual label creation.

​
When Customer Not Listed

If the customer doesn’t have a specific guide:
  1. Check Generic Requirements for safe defaults
  2. Ask customer for their compliance guide
  3. Contact your supervisor for guidance
  4. When in doubt, use conservative specifications (lighter weights, clearer labels)

Carton Planning

Planning cartons for shipment

Barcode Labels

Product barcode generation

Export Documents

Document generation