Customer Requirements
Each customer has specific requirements for labels, packing, and documentation. Using incorrect specifications can result in shipment rejections, chargebacks, or delays.Quick Comparison
| Requirement | Boohoo | Generic |
|---|---|---|
| Carton Label Size | 150mm × 100mm | A4 (210mm × 297mm) |
| Max Carton Weight | 15 kg | 15 kg |
| Barcode Type | Code 128 | Code 128 |
| Poly Bag Required | Yes | Yes |
| Size Sorting | Single size per carton | Single size per carton |
| Special Label | Boohoo DC barcode | Standard |
Why Requirements Differ
| Aspect | Why It Varies |
|---|---|
| Label Size | Different DC scanning systems |
| Carton Weight | Warehouse handling equipment limits |
| Barcode Format | Integration with customer inventory systems |
| Sorting | Warehouse pick/pack efficiency |
Before Preparing Shipments
1
Identify the customer
Check the production order or shipment
2
Open customer guide
Use links below to access specifications
3
Verify label templates
Download and use correct templates
4
Check packing rules
Review weight limits and sorting requirements
5
Prepare documents
Generate required documents per customer specs
Customer Guides
Boohoo
Boohoo Group requirements including PLT, Nasty Gal, Karen Millen
Generic / Other
Standard requirements when no specific guide exists
Common Rejection Reasons
| Reason | Prevention |
|---|---|
| Wrong label size | Use customer-specific template |
| Barcode won’t scan | Check print quality, use correct type |
| Carton overweight | Weigh before sealing, respect limits |
| Wrong documents | Check customer document requirements |
| Mixed sizes in carton | Follow size sorting rules |
Label Templates
Templates are available on each customer page. Always use the latest version.| Customer | Template Location |
|---|---|
| Boohoo | Boohoo page |
The system can auto-generate labels for most customers. Templates are for reference or manual label creation.
When Customer Not Listed
If the customer doesn’t have a specific guide:- Check Generic Requirements for safe defaults
- Ask customer for their compliance guide
- Contact your supervisor for guidance
- When in doubt, use conservative specifications (lighter weights, clearer labels)