Customer Requirements
Each customer has specific requirements for labels, packing, and documentation. Using incorrect specifications can result in shipment rejections, chargebacks, or delays.
Always check the customer-specific guide before preparing a shipment. Requirements differ significantly between customers.
Quick Comparison
| Requirement | Boohoo | Generic |
|---|
| Carton Label Size | 150mm × 100mm | A4 (210mm × 297mm) |
| Max Carton Weight | 15 kg | 15 kg |
| Barcode Type | Code 128 | Code 128 |
| Poly Bag Required | Yes | Yes |
| Size Sorting | Single size per carton | Single size per carton |
| Special Label | Boohoo DC barcode | Standard |
Why Requirements Differ
| Aspect | Why It Varies |
|---|
| Label Size | Different DC scanning systems |
| Carton Weight | Warehouse handling equipment limits |
| Barcode Format | Integration with customer inventory systems |
| Sorting | Warehouse pick/pack efficiency |
Before Preparing Shipments
Identify the customer
Check the production order or shipment
Open customer guide
Use links below to access specifications
Verify label templates
Download and use correct templates
Check packing rules
Review weight limits and sorting requirements
Prepare documents
Generate required documents per customer specs
Customer Guides
Common Rejection Reasons
| Reason | Prevention |
|---|
| Wrong label size | Use customer-specific template |
| Barcode won’t scan | Check print quality, use correct type |
| Carton overweight | Weigh before sealing, respect limits |
| Wrong documents | Check customer document requirements |
| Mixed sizes in carton | Follow size sorting rules |
Label Templates
Templates are available on each customer page. Always use the latest version.
| Customer | Template Location |
|---|
| Boohoo | Boohoo page |
The system can auto-generate labels for most customers. Templates are for reference or manual label creation.
When Customer Not Listed
If the customer doesn’t have a specific guide:
- Check Generic Requirements for safe defaults
- Ask customer for their compliance guide
- Contact your supervisor for guidance
- When in doubt, use conservative specifications (lighter weights, clearer labels)
