> ## Documentation Index
> Fetch the complete documentation index at: https://help.macleather.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Shipping & Tracking

> Managing shipment dispatch and tracking in Mac Leather Dashboard

# Shipping & Tracking

Once a shipment is ready, mark it as shipped and track its journey to the customer.

***

## Transport Methods

| Method          | Typical Use               | Transit Time |
| --------------- | ------------------------- | ------------ |
| **Air Freight** | Urgent shipments, samples | 3-7 days     |
| **Sea Freight** | Large production orders   | 4-8 weeks    |
| **Courier**     | Small packages, documents | 1-5 days     |

### Setting Transport Method

Transport method is set when creating the shipment:

1. Create new shipment
2. Select **Transport Method** from dropdown
3. Options: Air Freight, Sea Freight, Courier

To change transport method:

* Shipment Detail → Edit → Update transport method

***

## Tracking Information

**Location:** Shipment Detail → **Shipping** tab

### Tracking Fields

| Field            | What to Enter             | Example            |
| ---------------- | ------------------------- | ------------------ |
| Carrier          | Shipping company          | DHL, FedEx, Maersk |
| Tracking Number  | AWB or tracking reference | 1234567890         |
| Ship Date        | Actual dispatch date      | 2026-01-15         |
| Expected Arrival | Estimated delivery date   | 2026-01-20         |
| Actual Arrival   | When customer received    | 2026-01-19         |

### Entering Tracking Information

<Steps>
  <Step title="Go to Shipping tab">
    Shipment Detail → Shipping
  </Step>

  <Step title="Click Edit or enter fields">
    Fields may be inline editable
  </Step>

  <Step title="Enter carrier">
    Type carrier name
  </Step>

  <Step title="Enter tracking number">
    AWB or reference from carrier
  </Step>

  <Step title="Enter dates">
    Ship date and expected arrival
  </Step>

  <Step title="Save">
    Tracking information saved
  </Step>
</Steps>

***

## Marking as Shipped

When the shipment is dispatched, mark it as shipped.

### Prerequisites

Before marking shipped:

* [ ] Status is "Ready to Ship"
* [ ] All documents generated
* [ ] Tracking information ready

### Steps to Mark Shipped

<Steps>
  <Step title="Verify status is Ready to Ship">
    Check status badge in header
  </Step>

  <Step title="Click Mark Shipped">
    Button in header area
  </Step>

  <Step title="Enter shipping details">
    Carrier, tracking number, ship date
  </Step>

  <Step title="Confirm">
    Click confirm to update status
  </Step>
</Steps>

<Info>
  **What the system does:**

  * Changes status to **Shipped**
  * Records ship date and time
  * Logs user who marked as shipped
  * Tracking info saved to shipment
</Info>

### Required Fields for Mark Shipped

| Field            | Required |
| ---------------- | -------- |
| Carrier          | Yes      |
| Tracking Number  | Yes      |
| Ship Date        | Yes      |
| Expected Arrival | No       |

***

## Delivery Confirmation

When the customer receives the goods, mark the shipment as delivered.

### Steps to Mark Delivered

<Steps>
  <Step title="Confirm customer received goods">
    Email, call, or tracking shows delivered
  </Step>

  <Step title="Click Mark Delivered">
    Button in header (when status is Shipped)
  </Step>

  <Step title="Enter actual arrival date">
    When customer received the shipment
  </Step>

  <Step title="Add notes (optional)">
    Any delivery notes
  </Step>

  <Step title="Confirm">
    Status changes to Delivered
  </Step>
</Steps>

<Info>
  **What the system does:**

  * Changes status to **Delivered**
  * Records delivery date
  * Marks shipment as complete
  * Logs in activity history
</Info>

***

## Status Change History

Every status change is logged in the Shipping tab and Activity tab.

### History Display

| Column          | Description              |
| --------------- | ------------------------ |
| Date/Time       | When status changed      |
| Previous Status | Status before change     |
| New Status      | Status after change      |
| Changed By      | User who made the change |
| Notes           | Any notes added          |

### Viewing History

**Location:** Shipment Detail → Shipping tab (bottom section)

Or: Shipment Detail → Activity tab (full history)

***

## Carriers Reference

Common carriers by transport method:

### Air Freight

| Carrier           | Tracking URL                          |
| ----------------- | ------------------------------------- |
| DHL               | [www.dhl.com](http://www.dhl.com)     |
| FedEx             | [www.fedex.com](http://www.fedex.com) |
| UPS               | [www.ups.com](http://www.ups.com)     |
| Emirates SkyCargo | skycargo.com                          |

### Sea Freight

| Carrier     | Tracking URL                                      |
| ----------- | ------------------------------------------------- |
| Maersk      | [www.maersk.com](http://www.maersk.com)           |
| MSC         | [www.msc.com](http://www.msc.com)                 |
| CMA CGM     | [www.cma-cgm.com](http://www.cma-cgm.com)         |
| Hapag-Lloyd | [www.hapag-lloyd.com](http://www.hapag-lloyd.com) |

### Courier

| Carrier       | Tracking URL                          |
| ------------- | ------------------------------------- |
| DHL Express   | [www.dhl.com](http://www.dhl.com)     |
| FedEx Express | [www.fedex.com](http://www.fedex.com) |
| UPS Express   | [www.ups.com](http://www.ups.com)     |
| TNT           | [www.tnt.com](http://www.tnt.com)     |

***

## Updating Tracking

If tracking information changes (e.g., new tracking number from carrier):

<Steps>
  <Step title="Go to Shipping tab">
    Shipment Detail → Shipping
  </Step>

  <Step title="Edit tracking fields">
    Update carrier or tracking number
  </Step>

  <Step title="Save">
    Changes saved
  </Step>
</Steps>

<Warning>
  Tracking updates are only possible while shipment is in Shipped status. Once Delivered, tracking is locked.
</Warning>

***

## Common Scenarios

| Situation                      | Action                                |
| ------------------------------ | ------------------------------------- |
| Shipment leaving today         | Mark Shipped → Enter tracking details |
| Received tracking from carrier | Shipping tab → Enter tracking number  |
| Customer confirmed receipt     | Mark Delivered → Enter arrival date   |
| Tracking number changed        | Shipping tab → Update tracking number |
| Need to check shipment history | Activity tab or Shipping tab history  |
| Wrong carrier entered          | Shipping tab → Edit → Update carrier  |

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Can't mark as shipped">
    **Cause:** Shipment not in Ready to Ship status.

    **Solution:**

    1. Check current status
    2. Change status to Ready to Ship first
    3. Ensure all documents are generated
  </Accordion>

  <Accordion title="Mark Delivered button not showing">
    **Cause:** Shipment not in Shipped status.

    **Solution:** Mark as Shipped first, then Mark Delivered becomes available.
  </Accordion>

  <Accordion title="Can't edit tracking after delivery">
    **Cause:** Shipment is in Delivered status (locked).

    **Solution:** Contact admin if tracking correction is needed on delivered shipment.
  </Accordion>

  <Accordion title="Status changed by mistake">
    **Cause:** Clicked wrong button.

    **Solution:** Contact admin to revert status if needed. Status changes are logged and may need admin intervention to undo.
  </Accordion>

  <Accordion title="Tracking number not saving">
    **Cause:** Field validation error or network issue.

    **Solution:**

    1. Check tracking number format
    2. Ensure no special characters
    3. Try refreshing page and re-entering
  </Accordion>

  <Accordion title="Expected arrival passed but not delivered">
    **Cause:** Shipment delayed in transit.

    **Solution:**

    1. Check tracking with carrier
    2. Update expected arrival date if known
    3. Contact carrier for status update
  </Accordion>
</AccordionGroup>

***

## Related Guides

<CardGroup cols={2}>
  <Card title="Shipment Detail" icon="rectangle-list" href="/exports/shipment-detail">
    Full page reference
  </Card>

  <Card title="Complete Workflow" icon="route" href="/exports/complete-workflow">
    End-to-end shipment process
  </Card>

  <Card title="Documents" icon="file-pdf" href="/exports/documents">
    Export document management
  </Card>
</CardGroup>