> ## Documentation Index
> Fetch the complete documentation index at: https://help.macleather.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Requirements

> Customer-specific labeling, packing, and documentation requirements

# Customer Requirements

Each customer has specific requirements for labels, packing, and documentation. Using incorrect specifications can result in shipment rejections, chargebacks, or delays.

<Warning>
  Always check the customer-specific guide before preparing a shipment. Requirements differ significantly between customers.
</Warning>

***

## Quick Comparison

| Requirement           | Boohoo                 | Generic                |
| --------------------- | ---------------------- | ---------------------- |
| **Carton Label Size** | 150mm × 100mm          | A4 (210mm × 297mm)     |
| **Max Carton Weight** | 15 kg                  | 15 kg                  |
| **Barcode Type**      | Code 128               | Code 128               |
| **Poly Bag Required** | Yes                    | Yes                    |
| **Size Sorting**      | Single size per carton | Single size per carton |
| **Special Label**     | Boohoo DC barcode      | Standard               |

***

## Why Requirements Differ

| Aspect         | Why It Varies                               |
| -------------- | ------------------------------------------- |
| Label Size     | Different DC scanning systems               |
| Carton Weight  | Warehouse handling equipment limits         |
| Barcode Format | Integration with customer inventory systems |
| Sorting        | Warehouse pick/pack efficiency              |

***

## Before Preparing Shipments

<Steps>
  <Step title="Identify the customer">
    Check the production order or shipment
  </Step>

  <Step title="Open customer guide">
    Use links below to access specifications
  </Step>

  <Step title="Verify label templates">
    Download and use correct templates
  </Step>

  <Step title="Check packing rules">
    Review weight limits and sorting requirements
  </Step>

  <Step title="Prepare documents">
    Generate required documents per customer specs
  </Step>
</Steps>

***

## Customer Guides

<CardGroup cols={2}>
  <Card title="Boohoo" icon="shirt" href="/customers/boohoo">
    Boohoo Group requirements including PLT, Nasty Gal, Karen Millen
  </Card>

  <Card title="Generic / Other" icon="box" href="/customers/generic">
    Standard requirements when no specific guide exists
  </Card>
</CardGroup>

***

## Common Rejection Reasons

| Reason                | Prevention                            |
| --------------------- | ------------------------------------- |
| Wrong label size      | Use customer-specific template        |
| Barcode won't scan    | Check print quality, use correct type |
| Carton overweight     | Weigh before sealing, respect limits  |
| Wrong documents       | Check customer document requirements  |
| Mixed sizes in carton | Follow size sorting rules             |

***

## Label Templates

Templates are available on each customer page. Always use the latest version.

| Customer | Template Location                                   |
| -------- | --------------------------------------------------- |
| Boohoo   | [Boohoo page](/customers/boohoo#download-templates) |

<Info>
  The system can auto-generate labels for most customers. Templates are for reference or manual label creation.
</Info>

***

## When Customer Not Listed

If the customer doesn't have a specific guide:

1. Check [Generic Requirements](/customers/generic) for safe defaults
2. Ask customer for their compliance guide
3. Contact your supervisor for guidance
4. When in doubt, use conservative specifications (lighter weights, clearer labels)

***

## Related Guides

<CardGroup cols={2}>
  <Card title="Carton Planning" icon="box" href="/exports/carton-planning">
    Planning cartons for shipment
  </Card>

  <Card title="Barcode Labels" icon="barcode" href="/exports/barcodes">
    Product barcode generation
  </Card>

  <Card title="Export Documents" icon="file-pdf" href="/exports/documents">
    Document generation
  </Card>
</CardGroup>